What are my payment options?
Wedding Wish accepts Visa and MasterCard credit card payments, as well as
payments through Paypal. We also accept direct deposits. Please note that
orders will not be processed until payment has cleared, so paying by direct
deposit may delay your order by several days.
Do you ship overseas?
All prices listed are in Australian Dollars and include GST. At this time, we
only ship within Australia.
Are online transactions secure?
Wedding Wish processes all payments through a Secure SSL Certified webpage.
All credit card numbers are deleted immediately after processing. We do not
forward or sell your details to any outside sources.
Do you offer samples?
You are welcome to order a single item on most bomboniere and place card holders
which will be charged at a unit cost plus shipping. Some items are sold as a
set and therefore can not be sampled individually.
How do I know if the products I want to order are in stock?
Wedding Wish strives to keep all items in stock in quantities to meet your
requirements. From time to time our suppliers may place items on backorder
without the knowledge of Wedding Wish. If an item you have ordered is
unavailable in the advertised timeframe, our staff will contact you immediately
to let you know and provide you with the option to replace or refund your
order. If you have any questions regarding this, please contact us at
Do products arrive assembled?
Many of our products come with packaging options included. However, unless
specified, products do not come pre-assembled. Please read the product
description provided on the product page for details.
Will I receive a confirmation of my order?
You will receive an email confirmation shortly after placing your order. Please
review your order details carefully and contact customer service immediately if
you wish to make any changes. Once your order has been processed and is ready
to be shipped from our facility, you will receive a second email containing
delivery and tracking information. Order and shipping confirmation emails are
sent to the shipping email address.
Can I collect my order in person?
Yes - pickup is available from our store/showroom at 1a, 310 Boundary Road, Dingley Village
(cnr Redwood Drive) VIC. We are open to the public every Mon – Fri 10-4pm and Sat 10-1pm excluding
public holidays. If you would like to arrange a pickup outside of these times,
please contact us to make an appointment.
Do you have a shopfront I can visit to view your products?
Yes - products can be viewed and purchased from our store/showroom at 1a, 310 Boundary Road, Dingley Village,
VIC. We are open to the public every Mon – Fri 10-4pm and Sat 10-1pm excluding
public holidays. If you would like to arrange a pickup outside of these times,
please contact us to make an appointment. We accept Visa, Mastercard, Eftpos or Cash.
How do I work out my shipping costs?
This is simple. Add the desired items to the shopping cart and your shipping price
will be automatically displayed. There is no need to log in and your items can be easily
removed if you do not wish to proceed.
How long does it take to receive my order?
We aim to have goods dispatched within 3 working days of your order being placed.
If a delay outside of this timeframe is expected you will be notified via email as
to the delay.
How do I check the status of my order?
To check on the status on your order, please send an email to
firstname.lastname@example.org. You will need to quote your order number and
email address to retrieve the status of your order. We will respond to email
inquiries within 24 hours.
What are my shipping options?
Wedding Wish uses Australia Post for all deliveries. We offer options for
you to upgrade to registered post and express post should you wish. We do not try
to make profits off shipping and will do our best to ensure accurate pricing. Please
contact us if you feel the shipping rate is inaccurate and we will check this for you.
Will I receive a shipment confirmation?
Once your order has been processed and is ready to ship, you will receive an email
advising you that it has been sent. If registered or express post were selected, this
email will also contain a tracking number(s) which will allow you track your order on
the Australia Post website. Some items ship separately and you may receive multiple
emails with more than one tracking number.
Can I rush my order?
We will do our best to ensure that your order ships in time for your event. If
you need your items urgently, please email
email@example.com to discuss whether your order can be
Do I have to sign for the delivery?
If you are not home at the time of delivery, Australia Post will leave a card
advising you of your delivery which can be used to collect your parcel from the post office.
What is your refund and exchange policy?
We do our best to provide detailed descriptions of our products including dimensions
and weight including information on packaging. As it can be difficult to ascertain some
products over the internet, we offer a 100% Satisfaction Guarantee. If for any reason
you're not happy with an item that you buy from us, please contact us and we will do
what we can to help.
Shipping charges are only refundable if:
- We made an error on your order
- There is damage to your order in shipping
Our generous return policy does not apply to items returned more than 90 days after
purchase and on items that cannot be returned for hygiene reasons (including earrings
and personal items). The returns policy does not apply to sale items. Items purchased
at sale prices cannot be exchanged or refunded. A restocking fee may be charged at our
discretion. We will communicate any charges with you.
If you have purchased the wrong size or colour, or you are not entirely happy with
your purchase, Wedding Wish will offer an exchange or credit note to the value of
the items purchased, under the following conditions:
- All products must be returned within 90 days of receipt.
- The product(s) must be as new (unused and undamaged) and with their original packaging intact.
- No returns or exchanges on personalised, custom coloured or sale items.
- No returns or exchanges on bulk orders of 40 items or more.
To organise an exchange or credit note, email
firstname.lastname@example.org with the following details: Your Name, Order
Number, Product Name/Code, Reason for exchange.
What happens with damaged, missing or defective products?
All claims for damaged, defective or missing product(s) must be filed with
Wedding Wish within 7 days of receiving your order. Email customer service at
Registered post includes an insurance that will cover your items from damage or
breakage up to $100. This insurance does not include glass breakage. Please contact
us if your parcel is damaged and we can assist you with either an exchange or in helping
you file a claim with the appropriate party. Please keep all products in their original
packaging until the claim is settled.
Can I cancel or change my order?
We are people too and understand that errors can be made when placing orders.
If you wish to make additions or change your order let us know and we will advise
if this is possible. Usually if your order has not been processed by the warehouse
we should be able to help. If you have any questions about this, please email us
Our customer satisfaction is what we build our business on. We are growing and
constantly striving to ensure every customer is happy with their Wedding Wish experience.
No problem you may encounter is so great we can’t reach a reasonable solution so please
feel free to contact us at any time if we didn’t meet your expectations.
How do I provide general feedback?
Feel free to offer any feedback, good or bad to
email@example.com - we would love to hear from you
I have a general enquiry. Who do I contact?
Please email us:
Do you have a phone number we can contact you on?
Yes, our warehouse is manned between 10am – 4pm Monday to Friday and 10-1pm on Saturday.
Please call (03) 8555 9752 should you require assistance. If phones are unattended,
please leave a message and we will get back to you as soon as we can.